Frequently Asked Questions

What is Paws Club Rewards?

Paws Club Rewards is a loyalty programme made especially for our wonderful WNP customers. Paws Club Rewards members can earn Points & exclusive rewards.

How do I join?

It's simple! All you need to do is create a WNP account here.Already have an account? Start shopping to earn points & exclusive rewards.

Does it cost anything to join?

It's totally free! Just sign up and start earning.

Will I receive anything for joining?

Once you joined Paws Club Rewards, you'll get 500 Points along with birthday rewards for you and your pet.

How do I earn Points?

Members will receive Rewards Points through (i) WNP in-store purchases and/or services, and (ii) online purchases at

How do I redeem Points?

Points are redeemable for coupons to be used for the next order at WNP in-store or online. Every 500 Points can be redeemed as one HK$10 off coupon.
You have two ways to redeem Points:

(1) At Paws Club Rewards page, click "Redeem" for a coupon code to use at checkout.

(2) Select coupon during checkout page.

How much points can I earn from purchases?

Each tier comes with different Points multipliers per spending:

- Tier 1 [FRIEND]1x Point Per HK$1 spending

- Tier 2 [FAMILY]1.25x Point Per HK$1 spending

- Tier 3 [AMBASSADOR]1.5x Point Per HK$1 spending

- Tier 4 [WARRIOR]2x Point Per HK$1 spending

Is there a limit on how many points I can earn?

There's no cap to the number of Points you can earn.

Do points ever expire?

Points will expire if the account is inactive for 12 months.

How is my tier determined?

Paws Club Rewards' tiers are determined by the accumulated minimum spend amount a member has reached in rolling 12 months on eligible purchases and through qualifying activities, beginning on the date when you enrol. There are 4 tiers with associated benefits:
When you join the programme, you’ll automatically enrol in Tier 1 [FRIEND] membership and be eligible for all the benefits Tier 1 members receive.

Once you accumulate minimum spend of HK$7,500, your membership automatically upgrades to Tier 2 [FAMILY].

If you accumulate minimum spend of HK$15,000, your membership automatically upgrades to Tier 3 [AMBASSADOR].

If you accumulate minimum spend of HK$30,000, your membership automatically upgrades to Tier 4 [WARRIOR].

How do I check my current tier and Point balance?

You may check your current tier status and Point balance at the Paws Club Rewards page.

Please make sure you are logged in to your account.

Are points transferrable?

No. Points are non-transferrable.


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